Wednesday, January 24, 2018

Thank you

Thank you to each and every one of you for taking time to read my ridiculous stories. 

You are all amazing and I can't thank you enough. 


I'm worldwide and I still can't grasp the idea. 

I'm amazed my words have reached so far and I can't wait to see what the future brings. 

Sunday, January 21, 2018

I should know better than to use the guest restrooms

Nothing quite as awesome as walking into the restrooms and seeing a heavy set young lady bent at the waist with her head resting on the sink counter appearing to be passed out. My interest piqued and of course would check on her once I'd gone pee because my bladder would not wait. I went to my stall and handled my business to the accompanying sound of her suddenly puking in the sink and running water. LOVELY! The very same sink area I'll be needing to wash my hands momentarily, can't wait! As I exit the stall and head to the sink, I literally take a deep breath and hold it like I'm about to free dive in Hawaii because the last thing I'd like to experience is the scent of puke along with the acoustics. I quickly turn on the water, soap up my hands and rinse so I don't begin to turn shades of blue resembling Violet Beauregarde. 

Related image

The young lady looks up at me (face essentially IN the sink) smiles and says with slurred words, "Ignore me, I'm sorry." Half of me wanted to say "No problem there!" and run out with dripping wet hands. But the customer service in me said, "It's okay, don't worry about it. Are you okay?" What the hell is wrong with me?! Why did I ask if she was okay? Because I'm a nice person that's always concerned with other people's welfare damn it! Fortunately she didn't see that as an opening for conversation, though I'm not so sure she could have even carried on a conversation at that point if she'd tried. Unfortunately for her, she began hurling again and I quickly retreated to the paper towels, dried my hands, and made my way back to my office. Of course I get a guest about an hour later telling me that the bathroom "needs attention because someone was sick in the sink" so I called to have it cleaned. Have I mentioned I love my EVS team?

At least it wasn't a homeless person bathing in the sink again, that's just as awkward and smelly.

Graveyards never fail to disappoint me. There's always a story to tell. 

Wednesday, January 10, 2018

Reflections


Wow, I've had this blog for 7 years. Yes, there have been stretches of time where I haven't been active. I've gone years without posting however the stories continue to build up in my head, and the stupidity never ceases to amaze me on a regular basis. I've been in the hospitality business since 2006 (that's 12 years!) and holy shit have I seen some things. Looking back and reading some of my previous posts had me laughing and shaking my head all over again. I've worked at all kinds of properties. Four Diamond, independent, extended stay, casino/hotel, world famous or completely unknown and as different as they all may be, they are also exactly alike in so many ways.


In 2016 I left the Las Vegas strip hotel I had been with for 4 years, and ended up in the downtown area also known as Fremont Street. Anyone that's been to Fremont knows that it's a totally different experience from being on the strip. This is "old town" this is where Vegas began, this is the original Las Vegas. Of course time has taken it's toll on the originals like The Mint, The Pioneer Club, Glitter Gulch, and The Las Vegas Club. All of which no longer exist. In their place stands home of the biggest tv screens in the country (if not the world I think but I could be wrong). A section comprising one fiftieth of the total canopy equals the size of the world’s current largest electric sign. Multiple permanent stages for nightly band performances, and of course SLOTZILLA the zip line experience.




Walking through the Fremont area, you will encounter any and every kind of person you could imagine. Being ranked #18 on the list of top 100 things to do in Vegas, The Fremont Street Experience draws an enormous crowd. The whole stretch of casinos and shops is packed with people observing the numerous street performers and artists there hoping to make some extra money, or shopping at the little carts with typical "vegas" merchandise. Now as you may recall, this is downtown so along with the thousands of tourists that flow through the area each day, we have a huge population of homeless and transient people that make their way through the crowds as well. Not to mention that the Las Vegas Metropolitan jail is also downtown (literally a block down from my hotel) and I'm also right next to the Greyhound bus station so you can imagine the colorful cast of characters I get walking through my lobby nightly. We, the front desk, have become pretty immune to the majority of disturbances that erupt on a near nightly basis. But there will always be that one person or experience that sticks out in our minds (like the guy that left his cat in the room for days essentially abandoning it, or the man that told me he was the devil and he was taking me to hell with him. I swear, I wish I was joking). 

Sadly, I've realized that no matter what hotel you work in you're going to have the same experiences, and same annoying questions and problems. Twelve years later and I've evolved into an even more sarcastic version of myself and I continually have to remind myself to keep the cynicism in check or risk offending the wrong person and potentially losing my job. Then again I seem to be surrounded by a bunch of immature, gossipy people that couldn't keep a secret if their life depended on it so it's always best to maintain a tight lip. In my current situation I've found that although the graveyard shift hours SUCK, it's so much more peaceful and less stressful. No one around but the manager and the agent out front while I answer phones, do my paperwork, and run the night audit. Some days I miss having a shift with normal hours. But then I remember that wold mean working with other people and being caught up in the middle of the drama which I'd much rather avoid all together. So cheers to my other graveyard workers/night owls/day sleepers. 






Saturday, June 28, 2014

Sorry roomie!

I had some friends visiting Vegas and staying in my hotel. After my shift ended, I ran up to the room to go visit with them and catch up. On my way, I ran across this.

Apparently in Vegas, we don't do a sock on the door to signal to a roommate that there's some "company" in the room and to not enter. You would think that in an age where we are all technologically and socially connected to everyone else, that a text would suffice. But I guess this particular guy felt he was going to start a new tend, and change the typical sock to a string of Mardi Gras beads to signify the universal symbol for "I'm getting busy! Do not interrupt!"

Ahh, Vegas you keep me entertained.

Sunday, December 22, 2013

MORE conversations with guests

Guest 1: Can I get a room with a balcony?

Me: Sir, did you happen to see the building before you came in?
(Just a refresher for those of you who may not have seen it in a while)

Guest 1: Oh, yeah. So there aren't any with balconies?

SMH.



Me: And Ms. Smith, are there any other guests in the room that may need access to a key?

Guest 2: Can I get two keys?

Me: Yes you may, but are there any other guests staying in the room with you?

Guest 2: No. Just me and my husband.

Me: (mental facepalm) So yes, there is another person in the room with you. May I have his name please so I can add him to your reservation?

Guest 2: No, it's just me and my husband in the room.

I really didn't know how to respond to this. I basically skipped the rest and just went straight to handing over the keys and giving directions to the elevator which I am sure were too complex for her and got her lost. 

Saturday, December 14, 2013

Tuesday, December 3, 2013

I wish there was a way to make people think before they ask questions.

Honest to God, these are the kind of questions I get asked regularly at work.

Do you work here?
While walking out of the EMPLOYEES ONLY door, dressed head to toe in a suit complete with a name tag, carrying a money bag and bank keys in my hand. No sir, I do not. Can you point me to the roulette table?
Do you know what time check out is?
I'm standing at the front desk and just finished checking in another guest. No Sir, I do not know what time check out is. I only work the front desk.

Is this the Mandalay Bay?
Yes, this is absolutely Mandalay Bay. Those giant decals on the glass doors you just walked through that say LUXOR are just to throw off the people with out money that aren't going to gamble. Oh, and the fact that it looks like a giant PYRAMID on the outside is just a facade.

Because these two look so much alike, right?


You live out here right?
No sir. I live by the beach in southern CA. I commute each day because I just LOVE my job here. It's a little rough some days, but my frequent flyer miles are really racking up.

Please, I cannot stress this enough, think and observe before you ask questions!!!