Wednesday, January 24, 2018
Thank you
Sunday, January 21, 2018
I should know better than to use the guest restrooms

At least it wasn't a homeless person bathing in the sink again, that's just as awkward and smelly.
Wednesday, January 10, 2018
Reflections
Sadly, I've realized that no matter what hotel you work in you're going to have the same experiences, and same annoying questions and problems. Twelve years later and I've evolved into an even more sarcastic version of myself and I continually have to remind myself to keep the cynicism in check or risk offending the wrong person and potentially losing my job. Then again I seem to be surrounded by a bunch of immature, gossipy people that couldn't keep a secret if their life depended on it so it's always best to maintain a tight lip. In my current situation I've found that although the graveyard shift hours SUCK, it's so much more peaceful and less stressful. No one around but the manager and the agent out front while I answer phones, do my paperwork, and run the night audit. Some days I miss having a shift with normal hours. But then I remember that wold mean working with other people and being caught up in the middle of the drama which I'd much rather avoid all together. So cheers to my other graveyard workers/night owls/day sleepers.
Saturday, June 28, 2014
Sorry roomie!
I had some friends visiting Vegas and staying in my hotel. After my shift ended, I ran up to the room to go visit with them and catch up. On my way, I ran across this.
Apparently in Vegas, we don't do a sock on the door to signal to a roommate that there's some "company" in the room and to not enter. You would think that in an age where we are all technologically and socially connected to everyone else, that a text would suffice. But I guess this particular guy felt he was going to start a new tend, and change the typical sock to a string of Mardi Gras beads to signify the universal symbol for "I'm getting busy! Do not interrupt!"
Ahh, Vegas you keep me entertained.
Sunday, December 22, 2013
MORE conversations with guests
Me: Sir, did you happen to see the building before you came in?
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| (Just a refresher for those of you who may not have seen it in a while) |
Guest 1: Oh, yeah. So there aren't any with balconies?
SMH.
Me: And Ms. Smith, are there any other guests in the room that may need access to a key?
Guest 2: Can I get two keys?
Me: Yes you may, but are there any other guests staying in the room with you?
Guest 2: No. Just me and my husband.
Me: (mental facepalm) So yes, there is another person in the room with you. May I have his name please so I can add him to your reservation?
Guest 2: No, it's just me and my husband in the room.
I really didn't know how to respond to this. I basically skipped the rest and just went straight to handing over the keys and giving directions to the elevator which I am sure were too complex for her and got her lost.
Saturday, December 14, 2013
Tuesday, December 3, 2013
I wish there was a way to make people think before they ask questions.
Do you work here?
While walking out of the EMPLOYEES ONLY door, dressed head to toe in a suit complete with a name tag, carrying a money bag and bank keys in my hand. No sir, I do not. Can you point me to the roulette table?
Do you know what time check out is?
I'm standing at the front desk and just finished checking in another guest. No Sir, I do not know what time check out is. I only work the front desk.
Is this the Mandalay Bay?
Yes, this is absolutely Mandalay Bay. Those giant decals on the glass doors you just walked through that say LUXOR are just to throw off the people with out money that aren't going to gamble. Oh, and the fact that it looks like a giant PYRAMID on the outside is just a facade.
No sir. I live by the beach in southern CA. I commute each day because I just LOVE my job here. It's a little rough some days, but my frequent flyer miles are really racking up.
Please, I cannot stress this enough, think and observe before you ask questions!!!
Sunday, December 1, 2013
Pay attention class!
I live and work in a town who's reputation is anything but wholesome. Las Vegas to most, Sin City to some, and home to me, has always been known as the home of sex, skin, gambling, alcohol, drugs, prostitution, and pretty much anything illegal. In recent years it has become the choice location for those celebrating their final milestone as a young adult and letting everyone know "It's my 21st birthday!!!!" or those seeking a weekend of debauchery and shenanigans to conclude their last outing as a single person before committing themselves to "the one". Then there are always those who run out to the desert to exchange vows in a 10 minute ceremony with The King as the officiant.
So for those of you thinking of heading out to the city of flashing lights and dinging machines, these are a few things to keep in mind once you reach your hotel:
1. If you reach your hotel hours after check in has begun, do not expect to get the exact room you wanted. If you arrive around 1am and you ask the clerk for a room on the highest floor possible, facing the strip, be prepared to get something on the bottom 4 floors facing the parking structure because by that time of night, that's pretty much all that's left. WORD TO THE WISE: if you want a specific type of room with a specific view, call ahead of time on your date of arrival and pre-register your room. You're more likely to get what you were hoping for.
2. I know most people think it couldn't hurt to ask for a free upgrade, but in fact it does. If you wanted a bigger better room, then you should have booked and paid for it like everyone else. Don't get all upset and angry and badger to clerk into upgrading the room for you for free because if you do it to me, the answer is no. We (the front desk clerks) don't care if it's your birthday/anniversary/honeymoon/first visit/bachelorette/bachelor party. There are plenty of people here for the same exact reason and we can't upgrade you all. You're not special just because it's your birthday. Sorry.
3. Please know the details of your reservation prior to arrival. Most importantly WHAT NAME IS ON THE RESERVATION!!! I can't tell you how frustrating it is for us clerks when you have no idea what name the reservation is under because that means we get to search every person's name in your party and pray that the agent that booked it spelled it correctly. And when you have five rooms and 20 people in the party, this takes a huge amount of time. And if this scenario does in fact occur, do not become impatient and attempt to rush the clerk because that just wont happen. The more rushed you are, the more efficient we become (translation: we go slower). Along the same lines, please make sure the person who is the main name on the reservation is present and in front of the clerk when attempting to check in. Every hotel I have ever worked at requires that person to be present. This is nothing new. This has been an industry wide policy for many many years now folks. Get with the program!!!
4. Please learn the difference:
Monday, November 25, 2013
It's been a while
So it's been a while since sharing my adventures in hospitality. I've been thinking lately that I need to get back on it and start writing some more. If not for the simple pleasure of writing, for the entertainment and release of it all.
So bear with me for a few days while I get my thoughts compiled and jump back on the blogging wagon.
Thank you to my followers!
Tuesday, September 18, 2012
Listen when others speak
Guest shoves confirmation paper across the counter at me.
"Thank you, but I still need to see your photo identification."
Guest hands me a credit card.
"Thank you, I will be needing this a well as YOUR PHOTO IDENTIFICATION PLEASE."
Guest looks at me utterly puzzled.
I swear folks, please, if you comprehend English, please listen when others speak. It's one of the most annoying things in the world to have to repeat yourself and not reach across the country and slap you for being stupid.
Thank you.
Monday, January 30, 2012
It's a tough life for a pimp, the saga of 255
Wednesday, November 16, 2011
Hello, Good-Bye, Tigers, and Death
As excited as I am to begin this new journey of mine, I leave my previous employer completely traumatized, and with a heavy heart. As I am sure some of you who are Facebook friends with me read of my discovery on my final day of employment. And still, days later it is difficult for me to still comprehend that we found a dead body in one of our rooms. Though no foul play was suspected, and it appears as though John had passed in his sleep, it is still tough to stomach. No words can describe the feeling I had that day, especially since his sister had called about a week and a half prior to the discovery frantically searching for her brother since they had not been able to locate or contact him. Yes, I just said a week and a half earlier (it had been about two weeks since John had last been seen when his body was discovered).
As heavy as my last day with Meg and the gang was, there were a lot of good times and good people there. I'm going to miss the fun we had making fun of the stupid and idiotic things people did there. But mostly I'm greatful for the indroduction to Vegas. I don't think anywhere else in the first week I could have seen FOUR transgender women in one room, and one of them out at the pool complete with a women's bathing suit. In that same week there were also pimps and hos galore (but then again that was every day, it is Vegas after all), some sort of drug connection shut down, and a five month pregnant woman who walked and acted as though she was about ready to give birth at any moment. Some of the things we found in rooms could only make you laugh or shake your head in disgust. Like housekeepers finding used neon pink "adult toys," ice cubes shaped like a man's privates, feminine cleansing products, needles (and I don't mean for shooting insulin), hooker shoes, plasma tvs, underwear (actually pretty common unfortunately), bullets, male enhancement items, the list goes on and on folks.
So I wave good bye to the pimps and hos, I say farewell to the druggies, and leave the drunk guy passed out in the hallway floor by room 322 as I move on to bigger and better things. Now I get to deal with a higher class of hookers and pimps! Oh yay! I get to hear about how the sheet on the bed was wrinkled so they want a free stay. Lint on the carpet deserves a complementary dinner at the steakhouse (for their family of 12). How they thought they booked "The Hangover Suite" but only got one bed. They lost all of their money at the casino and can't pay for their room. Oh the joys of working a large scale hotel with the drunks and the party animals. As entertaining as my four months with my last hotel was, this is bound to have an entertainment value that far outweighs any other. Las Vegas is definitely a city like no other, and though I do love and miss my California VERY MUCH, Vegas is really growing on me and I think this move was the most difficult, but best thing I ever could have done for myself.
If any of you are ever in Vegas, let me know! I'm not saying you will get a free room or that I can "hook you up" but it would be awesome to see some familiar faces again from back home.
Tuesday, November 8, 2011
What would you do?
If you walked into the public bathroom at your work, and ran across this, what would you do? I mean really cause I'm confused. Call the cops? Throw it away? Hang on to it?
Saturday, November 5, 2011
The things people forget
Now I don't know about everyone else, but before I leave I make sure I have all my things. Especially things like underwear. Though this is very common, its still nasty and funny at the same time. Lets just hope these weren't dude's only pair.
Sunday, October 9, 2011
She MUST have been a blonde
"It's a great day at Crestwood Suites, this is Tara. How may I assist you?"
Umm, we are trying to find your hotel, and we can't find it.
Okay, well we are on the corner of South Las Vegas Blvd, and Warm Spring Rd. Where are you at currently?
Umm, we are going to turn onto Las Vegas Blvd. I think we are by Mandalay Bay.
(you think? Mandalay is kind of hard to miss) Okay, well you are going to turn south (not knowing which direction they were facing, could have been right or left), and when you get to Warm Springs Rd, we will be on the Left hand side.
Umm, it doesn't go south, it goes left or right.
. . . . . . . . . . . (long pause) Okay then you are going to turn away from Mandalay Bay, and just go straight until you see Warm Springs Rd.
Okay, thanks.
Absolutely! We will see you shortly. Good bye
Umm, when did north and south, east and west become obsolete? When did everything become left and right, up and down? Did I miss the memo?
Saturday, October 8, 2011
I downloaded my blog onto my phone so that I can blog on the spot and show you the things I see everyday at work. Lets hope this picture posts okay.
Now I know this is Vegas and all, but really, you've been drinking all night, and all day at least since 9am when I first saw you in my lobby, I think its time to give it a reast for a bit and sober up. Yes folks you see that right. Thats a paper bag with an alcoholic beverage in it, and its 11:36am.
Monday, July 4, 2011
Conversatoins with guests: Holiday Edition!
Thank you for Calling the Eden Roc Inn & Suites. This is Tara, how may I assist you?
What's the name of this place?
(In a louder volume, thinking maybe they just couldn't hear very well) The Eden Roc Inn & Suites.
Oh, okay. It's the right place. Umm, can I talk to Mr. Luis.
Okay, (checks the computer for a guest by that name) I'm sorry I don't have anyone by that name here. Is that his last name?
No it's his name.
Okay, well what is his last name?
I don't know, his name is Luis.
Okay, well without a last name, I can't find who you are looking for.
Well, he works there, the guy at the desk.
I don't have anyone that works here named Luis, not even anything close to Luis.
Oh, well I want to make a reservation but I was to talk to him. He's a mexican guy, with brown hair. he speaks spanish.
Okay well that describes all but 2 guys that work at the desk.
Oh, but I need to talk to him. He's the guy that works at the desk.
Well "Luis" doesn't work here. And I am the only girl that works in the front office, so I don't really know who you are looking for.
Well can you tell me all of the names of the people that work there, maybe I will remember his name.
(Didn't she just say his name was Luis?!) I'm sorry ma'am, I can't give the names of all of our employees to you. You can call back later and see if you get a hold of who you are looking for.
Okay, well can you tell me when he's going to be there?
Ma'am, I don't know who you are looking for so how can I tell you when he will be here?
But I need to talk to him!
Ma'am, I'm sorry, I can help you make the reservation if you would like.
No, I need Luis.
Then I am sorry, I can't help you.
Okay, well I will call back later for him.
Okay, have a great day.
Serisouly, I'm not kidding, this is how my Independence Day has been since 7am. Nothing but interaction like this, both on the phone and in person. Its been a rough rough day, and I still have 2 hours left.
Sunday, July 3, 2011
Three strikes!!!
Monday, June 27, 2011
Conversations with the public continued
Guest calls me from their room on the far side of the property, opposite the lobby:
- GUEST: Hi, I'm trying to connect to the internet, and its not working.
- ME: Well, it is not guaranteed to reach to your room. The wi-fi is ONLY guaranteed in public areas, like in the lobby and out by the pool.
- Well I see the Anabella Hotel, and the Best Western Hotel, is that you?
- No ma'am, you are staying at the Eden Roc Inn & Suites.
- Oh, so does that mean that I don't get internet in my room?
Sunday, June 26, 2011
Conversations with the public
- GUEST: What time is check-in?
- ME: Check-in begins at 3:00, and you are welcome to check-in anytime after that.
- Can I get an early check in?
- An early check in is a request. If we have the rooms available, then we would be glad to check you in prior to our 3pm check-in time.
- Oh, so it's not guaranteed?
- No, as I just explained to you, it is a request and is never guaranteed.
- Even though I booked my room ahead of time?
- Yes, even though you booked your room ahead of time. 95% or more of our guests also booked their rooms ahead of time.
- Oh, but its paid for already!
- Yes, as are all of the other guests that booked their rooms through a third party company JUST like you did.
- Well, we are going to be arriving around 8:00 in the morning and wanted to check-in before we go to Disneyland.
- Ma'am, our check-OUT time isn't until noon, so I am pretty sure that your room will still be occupied by the previous guest when you arrive, and our housekeepers will not arrive until 9:00am and they clean the rooms according to when guests check-out.
- Okay, so can I have an early check-in?
- Do you have another room we can move to?
- Is there something wrong with the room you are in right now?
- Well, the people in the room next to us are banging on the walls and it sounds like they are moving furniture around or something. But they are definitely banging on the walls and I have a baby that's trying to sleep!
- They are banging on the walls?
- Yes, it just started a few minutes ago and it is very loud.
- Oh (looking at the clock, realizing what time it was), ma'am, those are the fireworks over at Disneyland. They started at 9:25pm.
- Oh, they have fireworks over there?
- Yes ma'am, every night at 9:25pm during the holidays, spring break and summer, and only on weekends in between peak times. It's Friday night and it's 9:32pm, and the hotel is directly across the street from the theme parks. If you go out onto the walk way in front of your room, and look to the North, you should see some of the show.
- Oh, (speaking to husband) it's the fireworks over at Disneyland. They do it every night at this time. (speaking to me) So, I guess you can't ask them to knock it off so my baby can sleep can you?
- I could, but I don't think they would grant your request.
- The housekeepers never came to clean my room today.
- Oh, my appologies! What was your room number?
- 204
- Ma'am, our housekeeper has down that you had a do not disturb sign on your door.
- Yeah, we put it on there this morning because we didn't want anyone in the room.
- Well, if you have the do not disturb sign on the door, the housekeepers will not enter your room. That's what the signs are for. But if you want service in your room, then I suggest you refrain from putting the DO NOT DISTURB sign on the door.
- Well, don't they know I want my room cleaned everyday?
- Ma'am if the sign on the door says DO NOT DISTURB, they will not disturb you, even for cleaning service. The sign indicates that you do not want service.
- But I do want service, I want them to clean my room.
- But you put the sign on the door because you didn't want anyone in the room?
- Yes.
- So you don't want anyone in the room, but you want them to clean the room?
- Yes.
- Ma'am, how are they going to enter and clean the room if you don't want anyone in the room?
- Where do I get the shuttle to Disneyland?
- I'm sorry, but we do not provide any shuttle service to the theme parks.
- Well then how do we get there?
- You can walk, it only takes about 10 minutes.
- Ugh, WALK?!
- Yes sir, walk. I have walking directions to get you there as quick as possible.
- I don't want to walk there, that's too far to walk.
- Well sir, you're going to be walking all day in the theme parks.
- Well, I don't want to walk, so what are my other options?
- Well, you can drive your car to the parking structure, and pay $15 for parking, but by the time you get over there, walk from the car to the tram, and then from the tram to the gate, its well over the 10 minutes it would take to walk.
- OR?
- OR, you can pay for a taxi to take you, or catch the Anaheim Resort Transit System but you have to pay for that as well and that ALSO takes longer than the 10 minutes it would take to walk.
- Well I don't want to pay for it either.
- Sir, if you don't want to pay to get to the parks, then you will have to walk. That is the only free form of transportation. If you don't want to walk, then you do have other options that include some sort of fee. So the choice is yours.
- We picked this hotel because it said it was close to Disneyland, 10 minutes to walk is NOT close to Disneyland.
- Sir, how much closer did you expect it to be? The back of Paradise Pier in California Adventure is LITTERALLY across the street from the hotel. You can see it from some of our rooms. You can view the firework show at night from the hotel. Any closer and you would be staying at one of the Disney Hotels. How much closer than a 10 minute walk were you expecting.
- Well, on line it said it was right across the street from Disneyland.
- It is sir.
- Well I didn't see any entrance gate or anything across the street.
- Well, of course not sir. The entrance gates are located between the two parks, almost in the center of the block. Disneyland takes an entire block, and there is only one main entrance gate, the same gate that was built back in 1955. It hasn't moved. Things have just been built around it. There are no hotels across from the entrance gate, only a second theme park.
- Fine, so you're telling me I have to walk?
- I'm telling you that if you want the cheapest, fastest way to the entrance gate, walking is your best option.
- But I don't want to walk.
These are just the tip of the iceburg folks. Am I the only one that finds these conversations entertaining, yet incredubly annoying at the same time?!









