Conversations with the public continued

Sorry, it was a long day and I forgot to post this one with the others.

Guest calls me from their room on the far side of the property, opposite the lobby:

• GUEST: Hi, I'm trying to connect to the internet, and its not working.
• ME: Well, it is not guaranteed to reach to your room. The wi-fi is ONLY guaranteed in public areas, like in the lobby and out by the pool.
• Well I see the Anabella Hotel, and the Best Western Hotel, is that you?
• No ma'am, you are staying at the Eden Roc Inn & Suites.
• Oh, so does that mean that I don't get internet in my room?

I was just dumbfounded. I really was.